Shipping & Delivery Information

Shipping & Delivery Information

Order Fulfillment Time
Most successfully paid orders are processed and shipped within five business days.

After dispatch, delivery typically takes 10–20 business days depending on destination and carrier conditions.

Possible delays may occur due to:

• Customs inspection or clearance procedures
• Carrier network delays
• Weather conditions or operational disruptions

We appreciate your patience in such cases.

Tracking Information
Tracking details will be sent by email once your order has shipped.
Tracking can be used via standard parcel tracking systems.

Email: service@elyyvex.com

Shipping Fee
A fixed international shipping fee of $2.99 USD applies per order.

Delivery Coverage
We ship to many countries and regions worldwide. If delivery is not available to your location, customer support will assist you.

Email: service@elyyvex.com

Address Changes
Shipping address changes must be requested before 11:00 PM (PDT, GMT -7) on the order date. After processing begins, changes may not be possible.

Email: service@elyyvex.com

Billing vs Shipping Address
Customers may use different billing and shipping addresses.

Processing Schedule
Orders are processed Monday–Friday, excluding public holidays. Weekend orders are processed on the next business day.

Fulfillment Locations
Orders may ship from regional warehouses or directly from manufacturing facilities depending on stock availability.

Support Contact
For delivery and tracking inquiries:
Email: service@elyyvex.com